Refund & Cancellation Policy

1. Scope of This Policy

This Refund and Cancellation Policy applies only to subscription fees paid by Professionals to AbsQueue for access to our platform and its paid features.

AbsQueue is a discovery and marketing platform that connects customers with independent beauty professionals in Singapore. We do not process, hold, or settle payments for the services that professionals provide to their customers. Payment for a service (for example, a haircut) is arranged directly between the customer and the professional. This policy does not cover those payments. See section 8 for more detail.

2. Your Subscription

Professionals may subscribe to a paid monthly plan to access premium features. Each paid plan:

• Is billed monthly and renews automatically each month until you cancel
• Continues for the full month you have paid for
• Is non-refundable once the billing month has begun, except as set out in section 4

The price of each plan is shown before you subscribe. If we change the price of a plan, we will give you at least 30 days' notice before the change applies to your subscription. You can view your current plan and billing details in your dashboard at any time.

3. Cancelling Your Subscription

You can cancel your subscription at any time. To cancel, either:

• Open your dashboard and select the option to cancel your plan, or
• Email us at [email protected] from your account email address, asking to cancel

Cancellation stops any future billing. Your access to paid features continues until the end of the month you have already paid for, after which your account returns to the free tier. We will not charge you again once you have cancelled.

4. Refund Eligibility

Monthly subscription fees are non-refundable once a billing month has started. This means we do not refund the unused part of a month if you cancel partway through it.

We will, however, refund the current month's fee in full in any of the following cases:

• Billing error. We charged you incorrectly, for example by charging you twice for the same month.
• Duplicate charge. Your subscription was set up or charged more than once in error.
• Unauthorised transaction. A charge was made without your authorisation.

To request a refund in any of these cases, email [email protected] with your account email address, a short description of the issue, and where possible a screenshot of the charge from your bank or card statement.

We do not provide refunds for reasons such as not using the platform during a paid month, or changing your mind after a renewal. You can cancel at any time to avoid being billed for the following month.

5. How Refunds Are Processed

All refunds are handled by AbsQueue directly, not by individual professionals.

Once a refund is approved, we return it to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take a further 1 to 3 business days for the refunded amount to appear in your account.

6. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact us first at [email protected] so that we can look into it and resolve it directly with you. In most cases we can sort out a billing issue quickly.

If a chargeback is raised with your bank or card issuer, we may suspend your account until the matter is resolved.

7. Plan Changes and Trials

If you change your plan, the new plan takes effect on your next billing date unless we tell you otherwise at the time of the change. A plan change does not entitle you to a refund of the current month's fee.

If we offer a free trial, we will tell you when it ends and when paid billing begins. To avoid being charged, cancel before the trial period ends.

8. Service Payments Between Customers and Professionals

AbsQueue is a platform for discovery and marketing. We are not a party to the service that a professional provides to a customer, and we do not act as a payment processor for those services. Specifically, we do not:

• Collect payment from customers for services
• Hold or transfer service payments to professionals
• Take a commission on service bookings

Any payment for a service is a matter between the customer and the professional. Refunds for services, if any, are the responsibility of the professional and are not covered by this policy.

9. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. When we make a material change, we will update the “Last Updated” date at the top of this policy and, where the change affects current subscribers, notify them by email at least 14 days before it takes effect.

Your continued use of AbsQueue after a change takes effect means you accept the updated policy.

10. Contact Us

For any refund request, billing question, or concern about your subscription, please contact us:

AbsQueue
Email: [email protected]
Website: absqueue.com

We aim to acknowledge billing enquiries within 2 business days.

Related Policies

• Privacy Policy
• Terms of Service